Riley Byrne

About Riley Byrne

Innovative and results-driven professional with a proven track record in sales, account…

Experience

1. Customer Success Manager

   PitchBook

   Jun 2024 — Present · Seattle, WA, US

   Manage a portfolio of 100 plus accounts including major corporations, world class healthcare institutions, family offices, venture capital firms, and private equity firms.• Collaborate with the sales account management team, product team, customer support team, and outbound sales team to ensure seamless onboarding, subscription usage, and customer satisfaction. • Manage complex customer account data using salesforce, catalyst, and tableau.• Ensure customers are up to date on the latest product roadmaps and tools within the pitchbook platform, excel plug-ins, browser extensions, and private markets research.• Conduct quarterly customer Business Reviews, identifying areas for improvement, opportunities for growth, and implementing proactive solutions.• Maintain customer relationships as the go-to PitchBook point of contact with everyone from C-level customer account owners down to individual analyst user.• Maintain a customer account retention rate of over 95 percent and net revenue renewal rate of over 100 percent.

Education

• University of Montana

  Bachelor of Arts (B.A.)

  2006 — 2010

Skills

• Salesforce.com
• Sales Support Tools
• Golf Clubs
• Trade Shows
• Golf Courses
• Microsoft Office
• Sales
• Creative Writing
• Microsoft Powerpoint
• Event Planning
• Social Media
• Hardware Engineering
• Customer Support
• Public Speaking
• Account Management
• Golf Management
• Sales Operations
• Customer Service
• Blogging
• Marketing