Riley Banks
Director of Customer Success & Solutions @Parade | Unlocking Revenue | Builder | Logistics Tech Guru | Change Management | Thought Lea
- Role
- Director of Customer Success at Parade
- Location
- Appleton, WI, US
- LinkedIn followers
- 500 followers
About Riley Banks
Complex systems don’t succeed because of features, they succeed when people can actually use them. That’s been the focus of my 20+ year career across supply chain, SaaS, and business transformation.I’ve led enterprise technology rollouts, designed scalable workflows, and built teams that deliver measurable ROI. My strength is translating between leadership vision and day-to-day execution, ensuring that investments deliver outcomes instead of frustration.I’m energized by mentoring teams, guiding organizations through change, and helping companies modernize in ways that stick. Outside of work, I’m a lifelong cyclist, a traveler who loves exploring history and architecture, and someone who enjoys learning how new technology reshapes business.I enjoy connecting with professionals who are passionate about scaling teams, modernizing processes, and using technology to solve real problems.
Experience
Director of Customer Success
Aug 2024 — Present
Parade is the leading capacity management platform for freight brokerages. Parade integrates with all of your existing tools and manages carrier relationships, availability, and pricing. Top freight brokerages build dedicated digital capacity and book more loads using Parade.
Education
University of Wisconsin–Oshkosh
Associate of Arts and Sciences - AAS, Applied Sciences
2018 — 2019
Skills
- P&L Management
- Warehouse Management
- Budgets
- Purchasing
- Process Improvement
- Supply Chain Optimization
- Freight
- Team Building
- Management
- Third-Party Logistics (3pl)
- Lean Manufacturing
- Air Freight
- Project Planning
- Supply Chain
- Leadership
- Cross-Functional Team Leadership
- Seeking Other Opportunities
- Shipping
- Materials
- Manufacturing
- Microsoft Excel
- Inventory Management
- Inventory Control
- Logistics Management
- Tableau
- Business Process Improvement
- Warehouse Management Systems
- Transportation Management
- Analysis
- Continuous Improvement
- Change Management
- Contract Negotiation
- Distribution
- Distribution Logistics
- Transportation
- 3pl
- Vendor Management
- Logistics
- Training
- Production Planning
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