Riky Serrano
Realtor at Howe Realty
- Role
- IT Support Manager at Lat33 Capital, Inc
- Location
- Peoria, AZ, US
- LinkedIn followers
- 500 followers
About Riky Serrano
Skilled IT professional with over 14 years of experience in Desktop and Infrastructure…
Experience
IT Support Manager
Mar 2015 — Present · Scottsdale, AZ, US
Head/SPOC of Information Technology at Property Management Firm: IMH. Responsible and accountable for all Technology. Owner of all incidents and problem management. Responsible for Operations, availability, compliance and SLA. Monitored Change call logging controls for accurate reporting including high severity problem administration. Owner of End User Computing Applications: Build credibility, establish rapport, and maintain communication with internal/external stakeholders at multiple levels. Technology Senior: Coach, mentor, and lead personnel within a technical team environment. Responsible for the recruiting, management, and career development of technical staff. Responsible for staff management, prioritization, and forecasting Telecommunications: Avaya IP Office Manager, Voicemail Pro. Network: Cisco ASA 5510, Catalyst 4507 core switch management. Yardi Admin: Yardi Accounting system software administrator. Responsible for the creation of User ID’s, custom menu sets, compliance and governance. Company related objectives: Creations of new bank accounts, jobs, and property creation. Tested new packages for deployment into production. Managed: All Technology assets: Severs, desktop and laptop computing, iPhone device deployment via Verizon vendor, IMH website via WordPress, DNS/DHCP management.
Education
Saint Peter's University
Bachelor's of Science, Information Technology
1999 — 2001
Interpreter Learning Center
NES Network Engineering Specialist, Information Technology
2002 — 2003
Skills
- Telecommunications
- Networking
- Derivatives
- Itil
- R&D
- Bmc Remedy
- Iphone Support
- Financial Markets
- Speaker Bus
- Active Directory
- Hardware
- Management
- Windows 7
- Disaster Recovery
- Reuters
- Technical Support
- Process Improvement
- Integration
- Project Management
- Banking
- Bloomberg
- Risk Management
- Electronics
- Troubleshooting
- Computer Hardware
- Ebs
- Fx Options
- Systems Engineering
- Microsoft Exchange
- Hardware Diagnostics
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