Rikki Hall

About Rikki Hall

I’m a Customer Success Manager with over 7 years of experience working with SaaS platforms, digital marketing tools, and service-based businesses. I love helping customers get real value from the solutions they invest in—whether that’s through onboarding, strategic check-ins, or just being a trusted partner they can rely on.I’ve worked with everyone from startups to enterprise brands, managing 50+ accounts at a time and leading cross-functional efforts to reduce churn, boost adoption, and influence product improvements. I take pride in building strong relationships and making sure customers feel supported and heard.At the end of the day, I’m driven by helping people solve problems, reach their goals, and grow. If I can be part of making that happen—I\'m all in.Always open to connecting with like-minded pros, new opportunities, or just swapping ideas on all things customer success.

Experience

1. Senior Customer Success Manager

   Arcoro

   Jun 2025 — Present · Scottsdale, AZ, US

Education

• Northeastern State University

  Bachelor of Business Administration (B.B.A.), Hospitality Administration/Management

  2009 — 2014

Skills

• Team Building
• Management
• Event Planning
• Hospitality Industry
• Digital Marketing
• Customer Satisfaction
• Public Relations
• Customer Service
• Social Media Marketing
• Microsoft Excel
• Social Networking
• Leadership
• Microsoft Word
• Social Media
• Hospitality
• Microsoft Office
• Sales
• Marketing
• Budgets
• Event Management
• Marketing Strategy