Rikki Lal Doshi

Customer Relationship Manager @Nemichand Bamalwa Jewellers

Kolkata, IN

As a CRM and floor manager, I oversee day-to-day operations on the floor, ensuring smooth workflow, and addressing any issues or concerns; fostering positive relationships with customers by providing personalized communication, addressing their needs and concerns, and delivering exceptional service; ensuring excellent customer service by coaching staff on effective communication, resolving customer complaints, and maintaining high standards of service; collaborating with marketing teams to develop targeted campaigns and strategies; analyzing CRM data to identify trends, patterns, and areas for improvement in customer engagement, sales performance, and overall business growth.