Riki Chetia

Client Sucess Specialist @Vantage Circle

Guwahati, IN

Develop and maintain strategic long-term trusting relationships with clients to accomplish organic growth and long-term company objectives\\\\n• Develop a complete understanding of the client’s needs and requirements\\\\n• Expand the relationships with existing clients by continuously proposing solutions that meet their objectives\\\\n• Resolve client issues and complaints and anticipate account changes and improvements.\\\\n• Manage communications between key clients and internal teams across Geographies\\\\n• Collaborating with the sales team to maximize profit by up-selling or cross-selling\\\\n• Establish and oversee budgets with the client and company.\\\\n• Prepare reports on account status and distribute them within or outside of the team\\\\n• Collaborate with the sales team to identify and grow opportunities within assigned groups of Clients\\\\n• Assist with challenging client requests or issue escalations as needed\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Devicharan Baruah Girl’s College, Jorhat, India

12

William Carey University, Shillong

Bachelor's degree