Rik Raspe
Director Global Professional Services & Delivery Excellence
- Role
- Director of Professional Services at RWS
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Rik Raspe
Dynamic and strategic Director of Professional Services with 15+ years of leadership in…
Experience
Director of Professional Services
Dec 2019 — Present · Miami-Fort Lauderdale, FL, US
Direct a diverse, high-performing team, achieving a 15% increase in Net Promoter Score through effective leadership and client service delivery.• Drive strategic initiatives aligned with business goals, enhancing KPIs and team efficiency by 25% while improving internal processes.• Lead resource planning across multiple projects, optimizing consultant utilization and ensuring high-quality service delivery to clients in the financial and government sectors.• Manage P&L responsibilities, providing regular business reviews to the executive team with detailed updates on revenue forecasts, margin analysis, and staffing requirements.• Collaborate with Sales, Support, Engineering, and Product Management teams to ensure alignment of service deliverables and strengthen customer relationships.• “Lead by Example” by stepping into Special projects as Executive Sponsor to stabilize delivery, resolve escalations, and restore customer trust.
Education
Inholland University of Applied Sciences
Information and Computer science
2000 — 2004
Master class ECM Logica
Enterprise Content Management
2004 — 2004
Skills
- Prince2
- Integration
- Document Management
- Sql
- Content Management
- Crm
- Itil
- Uml
- Agile Project Management
- Project Management
- Xml
- Cms
- Requirements Analysis
- Sharepoint
- Xslt
- Agile Methodologies
- Management
- Enterprise Content Management
- Scrum
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