Riju Suji

AVP, Head Customer Experience - DTH @ airtel | Customer Journey Mapping, Experience Design

Role: AVP, Head Customer Experience - Dth at airtel
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

About Riju Suji

Seasoned Customer Experience and Telecom Transformation Leader with over 24 years of proven expertise across B2C and B2B telecom operations. Renowned for designing impactful customer journeys, spearheading digital transformation initiatives, and driving process re-engineering and automation. Consistently delivers results in enhancing customer retention, optimizing network performance, elevating service quality, and achieving significant cost efficiencies. Adept at leading high-performing cross-functional teams, harnessing data-driven insights, and building strong relationships with CEO and CXO stakeholders to advance the customer experience

Experience

AVP, Head Customer Experience - Dth
airtel
Dec 2024 — Present · Gurugram, IN
National Executive Committee role leading a large experience & operations team, serving 16 mn customerFocus Areas: Strategic Leadership | Operations & Experience | Business Delivery KPIs | Digital Transformation | Partner/Vendor Management | People Leadership

Skills

Vendor Management
Crm
Competitive Analysis
Customer Experience
Managed Services
Cloud
Bss
Gsm
Product Management
Operations Management
Pre-Sales
Telecommunications
Value-Added Services (Vas)
Team Management
Vas
3g
Transmission
Management
Program Management
Cross-Functional Team Leadership
2g
Leadership
Service Delivery
Business Analysis
Go-to-Market Strategy
Strategy
Business Strategy

Contact information

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Work email
•••••@airtel.com
Personal email
•••••@•••••.com
Direct dial
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Current company

airtel

Telecommunications · 101K employees · Gurgaon, Haryana, India

Airtel was founded to provide global connectivity and unlock endless opportunities. Our organization embodies a unique blend of energy, innovation, creativity, dedication, scale, and ownership, all aimed at being limitless. At Airtel, we strive to go beyond our duties to create impactful solutions for our consumers. Our team is highly skilled and constantly growing, actively developing infrastructure to introduce cutting-edge technologies like 5G, IoT, IQ, and Airtel Black. We have successfully launched 5G services in over 5,000 cities and towns nationwide, with 10 million unique customers on the 5G network nationally. Airtel Black is another convenient consumer service that provides combined billing for family and friends under a single bill. We also offer enterprise solutions, including national and international long-distance services for carriers. With a subscriber base exceeding 574 million as of 2023, we are committed to delivering effective products that contribute to the realization of a 'Digital India', enabling millions of individuals to connect and thrive for a brighter future. Our presence spans 7,915 census and 802,577 non-census towns and villages, covering almost 96% of the country's population with 388,726 Rkms of optical fiber and an extensive distribution network of 1.2 million outlets. We've also implemented conservation initiatives that have saved 14,676 MWh of electricity, 4412 tonnes of paper through our e-bill initiatives, and recycled 3330 tonnes of e-waste. At Airtel, we believe in taking early ownership, delivering quality, and experimenting with various career paths to boost our trajectories and gain valuable insights into the business, making us the best in the industry. We are committed to creating the ultimate experience for our consumers while maintaining an ecological balance in the world.

airtel.com

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About Riju Suji

Experience

AVP, Head Customer Experience - Dth

Skills

Find verified contacts for anyone on LinkedIn