Rijul Sahdev

Assistant Manager Groups Operation @Rayna Tours

Dubai, AE

Assist in the planning and execution of group travel itineraries, ensuring all logistics are in place • Coordinate with vendors, suppliers, and service providers to secure arrangements for group tours.• Act as the main point of contact for clients and travel agents, addressing inquiries and providing exceptional customer service.• Handle customer complaints and feedback effectively to ensure satisfaction and resolve issues promptly.• Support the Group Operations Manager in overseeing a team of travel coordinators and guides, ensuring they have the resources and training needed.• Conduct regular training sessions and briefings for staff on operational procedures and customer service best practices.• Assist in preparing budgets for group events and monitor expenses to ensure profitability.• Help in tracking payments, invoices, and managing group financial transactions.• Collaborate with the marketing team to develop promotional materials for group packages and travel offerings.• Monitor the service quality provided to groups during trips, collecting feedback and making recommendations for improvements.• Ensure compliance with industry standards, safety regulations, and company policies throughout the operation of group tours.• Maintain records of group bookings, inquiries, and customer feedback.• Prepare performance reports and analysis to present to management on operational efficiency and client satisfaction.• Be prepared to handle emergencies or unexpected situations that may arise during group operations, ensuring quick resolutions.• Build and maintain strong relationships with travel partners, hotels, transportation companies, and other stakeholders.• Attend industry events and networking opportunities to foster partnerships and promote the company’s group travel services.• Identify areas for improving operational efficiency and customer experience in group travel offerings.

NIIT Institute, Preet vihar DELHI

Six month Diploma; e. M. S. Dos, M. S; M. S. Office

Delhi University

High School Diploma