Rijal Manoj

About Rijal Manoj

Currently handling Fig Cafes as Head of Coffee, overseeing coffee quality, hiring…

Experience

1. Head of Coffee

   Studio Fig

   Apr 2022 — Present · Delhi NCR, IN

   Establish brew recipe standards for espresso, filter, and alternative methods.• Oversee barista calibration and extraction quality checks in cafés or partners.• Give special attention and focus to the quality requirements of strategic clients.• Provide regular and every batch of physical analysis and sensory evaluation of received coffee • Monitor guests feedback related to taste, freshness, and consistency.• Investigate root causes of complaints and implement corrective actions.• Reviews and gives recommendations on improvements to the Coffee Roaster for getting the best out of coffee • Set up cuppings to standard in a routine or regimen for the Ally team• Coordinate closely with marketing and production on product launches.• Develop and execute recruitment strategies aligned with company goals.• Create job descriptions, manage job postings, and screen candidates.• Coordinate interviews, assessments, and final selection processes.• Build and maintain a talent pipeline for future hiring needs.• Trains and orients new baristas• Checking the s.o.p’s and revised them according to pricing and guest feedbacks • Address employee grievances, conflicts, or disciplinary issues promptly and fairly.• Design and implement performance appraisal systems (KPIs, OKRs, feedback).• Design or coordinate training programs (soft skills, technical skills, latte art, manual brewing, sensory, leadership).• Addresses all issues, concerns, and complaints from management my Barista team• Grinding, weighing and packing coffee beans for customers• Monitor and report coffee sample inventory to avoid waste and losses.• Do surprise audit to check the quality standards are getting followed or not• Maintain the sample room to a logical, high level of organization and cleanliness and observing safety protocols.

Education

• Indira Gandhi National Open University

  Master of Arts - MA, English Honour's

• Indira Gandhi National Open University

  Bachelor of Arts (B.A.), Becholer of arts

• The Speciality Coffee Association

  CSP Barista Skills - Intermediate , Barista

• The Speciality Coffee Association

  CSP Barista Skills - Professional , Barista