Rijad Kahrovic
Crm Analyst - Salesforce @Cars Commerce
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WORK HISTORY
Crm Analyst - Salesforce @Cars Commerce
US
Salesforce Administrator for an E-Commerce tech company with Salesforce users supporting Sales Cloud, Service Cloud, and CPQ.• Perform daily Salesforce Administrator duties including but not limited to Data imports/exports, data mapping, managing and optimizing users, profiles, permission sets, queues, fields, page layouts, assignment rules, approval processes, record types, dynamic layouts, apps, actions, custom settings, mobile administration, and dashboards and reports.• Work alongside the CRM team on a multi-year organization consolidation project migrating from one Salesforce instance to a new, optimized instance.• Collaborate with a team of Salesforce Administrators, Developers, and Revenue Strategy members to drive CPQ optimization and business growth.• Provide excellent hypercare support for Sales, CPQ, and Service Cloud users running into issues with contracting in CPQ, Integrations, and other process blockers.• Lead and take part in initiatives to optimize business processes using flows, email alerts, validation rules, and user experience optimization while adhering to best practices for deployment using Copado.
EDUCATION
Glendale Community College
Associate's degree, Computer Information Systems
Bellevue University
Bachelor of Science - BS, Computer Information Systems
ABOUT RIJAD KAHROVIC
As a 5x Certified Salesforce Professional, I specialize in leveraging declarative and customization tools to streamline and optimize business processes. Over the past three years, I\'ve focused on helping organizations improve their Go-to-Market strategy, Sales & Services processes, and overall RevOps success. My goal is to deliver exceptional user experiences that drive real results and help teams achieve their strategic objectives.Key Skills: Salesforce Platform: Salesforce Sales Cloud, Service Cloud, Salesforce CPQ, Flow, Lightning, Reports & Dashboards Business Processes: Go-to-Market (GTM), Lead-to-Cash, RevOps, Sales & Services Processes, Requirements Gathering, Process Mapping, Change ManagementTools & Technologies: Copado, Data Modeling, DocuSign, Gearset, Lucidchart, Outreach.io, Slack, SQL/SOQL, Github⌨ Outside of Salesforce, I enjoy staying active with lifting and hiking and hold a blue belt in Brazilian Jiu-jitsu. These pursuits keep me focused, disciplined, and motivated, which are traits I bring to my career.
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