Christopher Riffel

About Christopher Riffel

I have spent over a decade doing the technical work that makes insurance software actually run. At Sapiens I work on the PolicyPro platform, building and integrating the kinds of systems that most people never see but every implementation depends on. A Telematics integration I led generated $3 million in new revenue. A digital quoting platform I helped bring to life drove a 16% increase in customer quote volume within a year. That is the kind of work I do.Recently I\'ve decided to take what I know about API integration and go build something entirely on my own. ProfileChat is an AI-powered career profile platform I built nights and weekends from scratch, deployed on serverless infrastructure, and now runs live with real clients. It gave me hands-on experience integrating large language model APIs, engineering conversation flows, and solving the kinds of architecture problems you only find when you are building something real with no safety net.I am a technical analyst who builds things, not just documents them. If you want to see what I mean, you can interact with my AI at profilechat.io/riffel.

Experience

1. Senior Technical Analyst

   Sapiens

   Jan 2020 — Present

   Subject matter expert on the Sapiens PolicyPro P&C platform, delivering enterprise-grade integrations, API configuration, and production support for a $4.95B revenue insurance carrier across personal auto, home, and policy lines.Led a 6-month Telematics program implementation integrating third-party GPS and customer data via REST/XML APIs — generating $3M in new revenue.Served as technical lead on a digital quoting platform launch that went live in under a year and drove a 16% increase in customer quote volume.Owned implementation of an automated data prefill integration leveraging real-time online data centers — improving customer record accuracy by 12% and lowering risk rates by an estimated 6%.Managed production support, defect tracking, and debugging for personal auto lines using Postman, JIRA, and structured logging across a dedicated enterprise client.Defined and championed technical delivery standards; mentored junior analysts on configuration best practices and software release documentation.

Education

• Penn State University

  Bachelor of Science (B.S.)

Skills

• Procurement
• Lighting Control
• Sales
• Sales Operations
• Direct Sales
• Product Management
• Negotiation
• Program Management
• Product Development
• Purchasing
• Process Improvement
• Product Marketing
• Manufacturing
• Business Development
• Spanish
• Sales Management
• Microsoft Excel
• Key Account Management
• Management
• Strategy
• Business Process Improvement
• Account Management
• Referral Network
• Project Management
• Contract Negotiation
• New Business Development
• Soapui
• Cross-Functional Team Leadership
• Team Management
• Software Configuration Management
• Project Coordination
• Salesforce.com Administration
• Mcgraw Hill Research
• Leadership
• Pricing