Renzil Rodrigues

About Renzil Rodrigues

Automation Strategist | Full-Stack Engineer | AI & Data-Driven Product BuilderI’m Renzil Rodrigues — a hands-on technologist with a unique journey from training and fulfillment to designing automation systems, scalable backend infra, and early-stage AI-powered utilities.Currently at **Swiggy**, I drive impact at the intersection of training, analytics, and automation — developing internal systems that have improved resolution accuracy, enhanced agent productivity, and prevented revenue leakage through intelligent decision workflows. Key Strengths:• Full-stack development with **LAMP, MERN, Python, PostgreSQL, MongoDB, Redis** • Auth & data security with JWT, OTP, session handling, alias detection • Automation using **Kafka, Python, Google/Microsoft Workspace APIs** • Dashboarding & LMS optimization for 5K+ users across lines of business • Cost-efficient infra setup on AWS (EC2, SES, NGINX, Certbot, GitHub workflows) Ongoing Projects (Built Independently):• **Irisaut** – a personal SaaS initiative focused on building utility-first AI tools with secure, credit-based access, smart rate limiting, and free-to-paid conversion logic. • **Voice AI Engine (WIP)** – building a prototype voice model that supports Indian accents, combining TTS/STT pipelines, with future scope for real-time CX audit and compliance use-cases. Impact Highlights:• Developed Swiggy’s audit + resolution system now used by 8K+ users/day • Delivered agent-side performance dashboards improving CSAT and SOP compliance • Played a key role in hiring pipeline automation – 6x faster onboarding, 4% CX uplift • Built backend logic to detect invalid refund triggers, saving crores in gratification loss Tooling & Collaboration:I operate across stakeholder groups (Ops, Tech, Quality, Training, Product), translate ambiguous needs into systems, and lead projects from wireframes (Figma) to deployment. I’ve built hiring portals, LMS modules, and workflow bots that run autonomously. Looking Ahead:I’m focused on launching lightweight SaaS products and AI tooling that solve real business problems — especially in **Indian SMBs, CX platforms, and voice-first automation**. Let’s connect if you’re exploring product-led growth, AI+infra projects, or automation strategies that move fast and stay lean.

Experience

1. Lead Process Automation Engineer

   Swiggy

   Nov 2024 — Present · Bengaluru, IN

Education

• St. Aloysius (Deemed to be University)

  Bachelor of Commerce - BCom, Accounting

• St. Aloysius (Deemed to be University)

  Bachelor of Commerce - BCom, Bcom

  2015 — 2018

• St. Raymonds College, Vamanjoor

  Bachelor of Commerce - BCom, Accounting