Ridwan Balogun
Information Technology Operations Engineer @Kia UK Limited
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WORK HISTORY
Information Technology Operations Engineer @Kia UK Limited
London, GB
Providing 1st–3rd line support across Windows and MacOS environmentsensuring incidents and requests are resolved within SLA• Supporting end users in person by phone and electronically while managingmultiple open cases and escalating urgent issues when required• Collaborating with system analysts and infrastructure engineers to streamlineworkflows and improve service delivery• Building PCs managing server room operations and configuring userpermissions through Active Directory and associated technologies• Monitoring enterprise networks and firewalls with PRTG and maintainingendpoint technologies email filtering systems Citrix Cisco and SAP• Managing device lifecycle from peripherals to PCs and handling requests acrossportals and webpages• Travelling to regional offices and centres to deliver IT support and contributeto workflow and infrastructure improvement projects
EDUCATION
Solent University
BSc Computer Systems and Networks Engineering
ABOUT RIDWAN BALOGUN
IT Engineer with over 5 years of experience providing end-to-end technical support across…
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