Ridhima M.

WORK HISTORY

EDUCATION

ABOUT RIDHIMA M.

I completed my MBA in Finance from University Canada West in British Columbia in September 2024. Prior to that, I graduated from Brunel University in London with a BSc (Hons) in International Business in July 2021. I completed my high school education at the British School, Mohali, and my matriculation at Dalhousie Public School, Dalhousie. I have over three years of practical experience in sales and business operations. As a Member Service Representative at BCAA, I have efficiently scheduled appointments with advisors, promoted BCAA services to add value for members, processed payments, and collaborated with team members to ensure smooth operations at the service location. I prioritize confidentiality and professionalism in line with company policies. Previously, as a Sales Representative at Sagro Pvt Ltd, I developed and maintained strategic alliances with vendors, conducting financial duties and managing customer relationships. This role allowed me to build commercial ties with retail businesses, including Sainsbury\'s and M&S Foods in the UK, where I assisted in corporate retail expansion and stock management. I also worked as an Assistant Store Manager at Cooperative, leading a team in ensuring operational efficiency, handling monetary transactions with companies like Barclays, and conducting team meetings. During the pandemic, I served as a Customer Team Leader, providing quality customer service, always putting the customer first and ensuring their satisfaction. My leadership in training and staff development helped many of my colleagues grow into leaders themselves. In addition to these roles, I gained valuable experience during my internships at IBV International Vaults, where I handled administrative duties, client services, and event planning. My work shadowing experiences with Airbnb and as an Event Assistant further enhanced my organizational and financial reporting skills. Through my various roles, I have developed strong leadership, financial analysis, and customer service skills. I am dedicated to providing excellent customer service and fostering teamwork, always striving to enhance business operations through strategic thinking and digital transformation initiatives.