Ridhika Malik
Senior Engineering Manager @Walmart
- Role
- Senior Engineering Manager at Walmart Global Tech India
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ridhika Malik
I am a Senior Engineering Manager with 17+ years of experience across engineering leadership, full-stack development, and people management. Currently at Walmart, I oversee two critical pillars: the Global Communication Platform(a key touchpoint for customers post-order) and the Customer Care Agent experience ensuring a seamless journey for our customers and agents alike. I am a tech-agnostic leader who believes that great engineering starts with a foundation of trust, clear processes, and inclusive culture. Highlights: Strategic Execution: Bridging the gap between business goals and technical roadmaps, leading geographically distributed teams to deliver high-impact tech solutions.Team Growth and Culture: My commitment for building high-performing teams is reflected in my recent engagement scores( 88 for Engagement and 92 for Belonging )over the last two years. I focus on driving this level of engagement while refining software processes to empower engineers to do their best work.ARGs: Passionate advocate for equity in tech, serving as a Pillar Representative for Walmart’s Maternity Pillar and previously leading initiatives for LGBTQ+ and Persons with Disabilities during my stint in AmadeusTechnical Versatility: As a full-stack developer, I adapt quickly to any stack. My experience spans Gen AI, LLM alongwith C#.NET, Java/Spring Boot,Angular, Umbraco primarily within Microsoft Azure and on-premise environments.Awards: Walmart Impact Award (Nov \'25) and Excellence Award (Nov \'24) for driving critical business initiatives and exemplary leadership performance.Academic Foundation: M.Tech and B.Tech in IT from USICT, Delhi Government (Batch Topper and Scholar) with two publications in renowned international conferences with high impact scores.Apart from pursuing my career dreams, I love reading and spending time with my kids. I can be contacted at r••••••••@gmail.com.
Experience
Senior Engineering Manager
Sep 2023 — Present · Bengaluru, IN
Leading 2 full stack engineering teams delivering a)Walmart\'s global communication platform - Key touchpoint to connect to Walmart after a transaction is completedb)Customer Care Agents-Empowering Walmart\'s customer care agents with a 360 degree view of customer\'s ecommerce journey
Education
University School of Information, Communication & Technology (USICT)
B.Tech, Information Technology
2004 — 2008
Sophia Girls School, Meerut Cantt
10+2
1990 — 2004
University School of Information, Communication & Technology (USICT)
M.Tech, Information Technology
2009 — 2012
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