Ridhi Kapur
Facilities Management | Food & Beverage Leader | Expert in Vendor Management, Facilities Operations, & Cost Optimization | Proven Success in Crisis Management, Sustainability Service Excellence & Stakeholder Engagement
- Role
- Food and Beverage & Facilities Operations at JLL
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ridhi Kapur
I am a dynamic & results-driven professional with extensive experience in optimizing…
Experience
Food and Beverage & Facilities Operations
Jul 2019 — Present · Gurgaon, IN
Spearheading Food & Beverage & Integrated Facilities Management (IFM) operations for Bank of America PAN India, optimizing vendor management, ensuring SLA & KPI compliance, while managing a $14 million annual budget across 3 million sq. ft. of facilities.2. Cultivating strong vendor relationships by conducting regular performance evaluations & implementing corrective actions, driving service level improvements & adhering to safety protocols, hygiene standards, and maintenance schedules across all facilities.3. Partnering with leadership teams to enhance operational excellence, utilizing trend analysis & energy management solutions to elevate facility performance, ensuring consistent quality assurance and improved client satisfaction across multiple locations.4. Led new site openings & setups for Food and Beverage & Facilities Operations, ensuring seamless execution, resource allocation, vendor coordination, and compliance with operational standards and timelines.5. Championing comprehensive training initiatives for operational teams, promoting skill development, and fostering best practices in facilities management and food and beverage services, resulting in a culture of continuous improvement and enhanced performance.6. Developing & executing business continuity plans, ensuring operational resilience during disruptions & coordinating facility sanitation audits, safety inspections, and emergency preparedness, mitigating risks and maintaining regulatory compliance across all sites.
Education
Pratt Memorial
Oberoi Center For Learning And Development
OCLD
Hotel Management
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