Ridha Fatima
IS&T @ OU | IT Intern @ OUIT | Prev Data Engineering Intern @ Emirates | SQL, R, Snowflake |Open to Data Analyst / IT Roles
- Role
- Information Technology Services Specialist at University Of Oklahoma - Information Technology
- Location
- Norman, OK, US
- LinkedIn followers
- 500 followers
About Ridha Fatima
I\'m a recent graduate from the University of Oklahoma with a B.S. in Information Science…
Experience
Information Technology Services Specialist
University Of Oklahoma - Information Technology
Jun 2025 — Present · Norman, OK, US
Delivered front-line IT support to 100+ students, faculty, and staff weekly, resolving hardware, software, and network issues with a 90% first-contact resolution rate-Managed and documented 50+ service tickets per week in the IT service management system, ensuring accurate tracking and timely follow-up-Handled incoming campus operator calls, successfully routing 95% of inquiries to the correct departments-Assisted with account and system access issues, reducing ticket escalation by 30% through effective troubleshooting-Enhanced communication and problem-solving skills in a fast-paced IT support environment, while learning advanced tools and processes used by OU IT.
Education
University of Oklahoma
Bachelor of Science - BS, Information Sciences and Technology(CS)
University of Oklahoma
Undergraduate Certificate, Data Analytics
GEMS Education
High School Diploma, Science Stream: Physics, Chemistry, Maths and Biology (PCMB)
CodePath
Technical Interview Prep
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