Riddhi Sengupta

About Riddhi Sengupta

Global HR Transformation & Advisory Leader | Builder of Scalable HR Operating Models : Senior HR Transformation & Global Shared Services Leader with a proven track record of building, scaling, and leading high-impact HR Shared Services and HRO organizations for global enterprises including IBM, Accenture, Target, and Genpact. I specialize in end-to-end HR service delivery, large-scale HR transformations, and global operating model design that deliver measurable business outcomes.Having successfully transitioned from Finance Operations to HR, I bring a rare blend of governance, compliance rigor, and operational excellence, combined with a strong focus on employee experience and digital enablement. I operate at the intersection of HR technology, transformation, and service delivery, leveraging automation, AI, and platform-led solutions to eliminate redundancy, simplify processes, and elevate people experience.Advisory & Transformation Expertise:• Global HR Shared Services & Employee Lifecycle Optimization• HRO Transitions, Solution Architecture & Vendor Governance• HR Transformation, Re-engineering & Operating Model Redesign• Process Harmonization, RPA, Chatbots & AI-enabled HR Services• Workday & ServiceNow Advisory, Implementation & Stabilization

Experience

1. Associate Partner - HR & Talent Transformation

   IBM

   Nov 2024 — Present · Bengaluru, IN

   In my role, I bring together strategic vision, operational excellence, and deep HR outsourcing expertise to help organizations reimagine their HR function. I lead end-to-end HR Service Delivery and Transformation across multiple clients—right from solution design through to execution.• Designing and delivering innovative HR solutions, leveraging industry best practices and IBM’s global capabilities.• Shaping and executing HR transformation strategies for large, complex, Global organizations.• Driving large-scale change initiatives, ensuring smooth adoption of HR transformation levers within client organizations.• Building and sustaining trusted partnerships with client senior leadership while collaborating closely with IBM’s internal stakeholders.• Ensuring profitable and value-driven outsourcing engagements, aligning outcomes to both client success and IBM’s growth.My focus is on enabling clients to achieve future-ready HR operations, delivering measurable impact in efficiency, employee experience, and business performance.

Education

• The Institute of Hotel Management, Jaipur.

  3 years Diploma in Hospitality Management, Hospitality Management

  1998 — 2001

• Delhi University

  Bachelor of Arts, English

  1998 — 2001

• Indira Gandhi National Open University

  B.Sc. in Hospitality and Hotel Administration, B.Sc. in Hospitality and Hotel Administration

  2005 — 2007

• Indian School of Business

  Executive Leadership Development - Netrutvam Programme from Accenture

• Institute of Management Technology, Ghaziabad

  Diploma in Personnel Management, Human Resources Management

  2002 — 2003

Skills

• Team Management
• Bpo
• Strategy
• Recruiting
• Talent Management
• Human Resources
• Process Improvement
• Strategic Planning
• Vendor Management
• Performance Management
• Consulting
• Business Process Outsourcing (Bpo)
• Service Delivery
• Operations Management
• Business Transformation
• Project Management
• Management
• Outsourcing