Riddhi Sharma
Assistant Vice President @Genpact
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WORK HISTORY
Assistant Vice President @Genpact
EDUCATION
London Business School
Master of Business Administration - MBA, Accounting and Finance
Amity University
Bachelor of Commerce - BCom, Accounting and Finance
ABOUT RIDDHI SHARMA
A service delivery professional with 64 months of experience in business process services in Finance and Accounting division (Banking sector), consulting & business development in transition across Banking & HR verticals for India and Europe region.Worked closely with financial products provider and continuous engagement to provide business solutions to the clients in the assigned account by building strong relationships through rapport and interaction.Abilities in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence.Excellence in ensuring the delivery of high-quality services to support customer\'s business needs & achieving continued high customer satisfaction from all operational users for servicesHands-on in framing work direction and plan for the associates, discussing strategies and customer issues logged with the client in the weekly conference call and issue action items around them.Track record of setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality)/ CTP (Critical to Process) targets and involved in planning for the process.Prudent, disciplined & self-motivated with excellent planning, communication & leadership skills with proven abilities in team management and customer relationship management.
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