Riddhi Deb
- Role
- Head of India Cx at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Riddhi Deb
With over 15 years of experience, I specialize in leading large-scale operations and…
Experience
Head of India Cx
Aug 2021 — Present
Riddhi has a team of brilliant minds who improve customer experience (CX) and reduce cost on a daily basis for India and Australia. Teams led by her focus on- 1. Defect elimination of products and processes across upstream and downstream areas 2. Protecting customer trust of loyal customers 3. Using Andon model to eliminate egregious CX 4. Prevention of abuse and frauds in refunds/returns 5. Continuous improvement of customer service quality
Education
XLRI Jamshedpur
Business Management , Marketing and Strategy
Indian Institute of Technology, Delhi
Engineering Physics
Skills
- Program Management
- Crm
- Household Panel
- Cross-Functional Team Leadership
- Trade Marketing
- Agency Relationship Management
- Business Analysis
- Leadership
- Team Leadership
- Product Management
- Business Development
- Product Marketing
- Consulting
- Manage Client Relationships
- Business Analytics
- Team Management
- Management Consulting
- Analysis
- Data Analysis
- Microsoft Office
- Project Management
- Financial Modeling
- Customer Relationship Management (Crm)
- Competitive Analysis
- Marketing
- Strategic Planning
- Communication
- Sales Management
- Analytics
- Market Research
- Segmentation
- Strategy
- Stp
- Digital Marketing
- Btl Marketing
- Brand Management
- Qualitative Research
- Branding Projects
- Requirements Analysis
- Consumer Products
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