Rida Malhi

Project Manager @Engage People Inc.

Lead multiple concurrent loyalty and rewards SaaS platform implementations for major Canadian banks, aligning business goals, processes, and systems while ensuring timely, high-quality delivery in a client-facing role Serve as primary liaison between stakeholders, cross-functional teams, and vendor partners, fostering collaboration, gathering requirements, and guiding solution design to support strategic digital initiatives. Led Amazon Shop with Points projects, enabling customers to redeem loyalty points directly at Amazon checkout; coordinated with banks, Amazon, and vendor teams to align technical architecture, compliance, and customer experience, driving seamless adoption and higher redemption volumes. Direct and motivate a cross-functional team of developers, QA professionals, and product owners, applying agile methodologies in delivery lifecycle to promote cohesion, agility and continuous improvement Ensure deliverables meet quality and functional standards by collaborating closely with product teams, maintaining deep knowledge of core products and interdependencies, and driving validation and accountability throughout the delivery lifecycle. Proactively identify risks and issues, develop mitigation strategies, and resolve conflicts across project teams and external vendors to maintain project momentum and stakeholder confidence. Delivered multi-module loyalty platforms (points engine, tiering, redemption, PwP checkout) serving a multi- million member network and increasing redemption rates through integrated “Pay-with-Points” capabilities. Maintain transparent project documentation and apply analytical skills to support business cases, assess process efficiency, and recommend technology-enabled solutions that improve client and customer experiences.