Rico Rodriguez

About Rico Rodriguez

25+ years in leadership positions in fields such as Risk Management, Policy / Project Management, Incident Management, and Property Management. I have experience leading teams of up to 25 people as well as being an individual contributor, leading large projects and initiatives.

Experience

1. Senior Manager - Risk Policy Implementation

   eBay

   Sep 2014 — Present · Draper, UT, US

   Managing day to day Fraud, Account Takeover, and Risk Policy Operations Processes- Manage a team of high performing process analysts, each specializing in areas such as Account Takeover, New Seller Fraud, Seller Risk Management, and Mass Registration / Bot Attacks- Driving continuous improvement across all risk policy operational processes- Implementation / operationalization of new policies or policy changes- Driving case automation logic for identifying and actioning fraudulent users, ensuring extremely high accuracy for automated actions, and prioritizing the order in which we serve cases to investigators using strong data analytics and monitoring- Creating, supporting, and operationalizing long term strategies for seller risk portfolio management- Partner with global detection, risk modeling, and decision science teams to continually improve proactive detection of fraud and risk- Analyzing large data sets regularly to monitor fraud and risk performance, and using this data in partnership with product teams to continually adjust and innovate new ways of detecting and processing risky users- Partner with analytics to create better reporting, continually improving our ability to monitor KPI\'s including bad buyer experiences, losses, new trends, agent under action, detection efficacy, model performance, etc- Lead projects and partner with global technology teams on automation systems, CS tools, policy, site, and member facing content, etc.

Education

• Salt Lake Community College

  Associate's degree

Skills

• Product Management
• Cross-Functional Team Leadership
• Risk Management
• Ios
• Tableau
• Microsoft Office
• Html
• Customer Service
• Time Management
• Analytics
• Business Strategy
• Business Process Improvement
• Team Building
• Management
• E-Commerce
• Social Media Marketing
• Crm
• Project Management
• Call Centers
• Risk Assessment
• Fraud Prevention
• Data Analysis
• Leadership
• Training
• Web Analytics
• Salesforce.com
• Financial Risk Management
• Customer Experience
• Customer Relationship Management (Crm)
• Team Leadership