Rick Zinda
- Role
- Call Center Director at Consumer Cellular, Inc.
- Location
- Edmond, OK, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Rick Zinda
Effective, results oriented leader with a proficient understanding of Customer Care…
Experience
Call Center Director
Oct 2021 — Present
Skills
- Management
- Consumer Lending
- Performance Management
- Executive Management
- Contact Centers
- Business Process Improvement
- Banking
- Customer Acquisition
- Customer Satisfaction
- Customer Experience
- Credit Cards
- Credit Risk
- Project Management
- Analytics
- Employee Engagement
- Operational Risk
- Loss Mitigation
- Outsourcing
- Customer Retention
- Cross-Functional Team Leadership
- Team Leadership
- Financial Services
- Workforce Management
- Call Centers
- Product Management
- Leadership
- Retail Banking
- Portfolio Management
- Analytical Skills
- Bpo
- Payments
- Credit
- Relationship Management
- Process Improvement
- Operations Management
- Cross Selling
- Forecasting
- Back Office
- Team Building
- Strategy
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