Ricky Powell

About Ricky Powell

I\'m an accomplished Program Manager with a rich blend of experiences in onboarding operations, training development, and customer care operations. With a track record that spans managing lifecycle projects and leading high-performing teams, my passion lies in unlocking the full potential of both the teams I lead and the projects I manage. My expertise encompasses- Large-Scale Onboarding: Managing complex onboarding operations and developing scalable strategies to ensure a seamless integration process- Training Initiatives: Crafting dynamic training materials, assessing role-specific requirements, and mentoring team members to elevate their onboarding expertise and customer service skills- Customer Care: Elevating customer satisfaction through robust customer care operations and fostering a culture that values client success- Data-Driven Decisions: Utilizing data analytics to drive operational improvements and informed decisions-making- Change Management: Implementing change strategies and establishing governance frameworks to facilitate process optimization and risk mitigation- Stakeholder Collaboration: Engaging and building strong relationships with stakeholders, vendors, and cross-functional teams. As a BSBA graduate with a concentration in Project Management and a current MBA student with a concentration in Entrepreneurship, my educational background complements my hands-on experience, equipping me with a holistic understanding of project management and business operations. In my journey, i\'ve had the privilege of wearing many hats, from leading scaled onboarding teams to serving as an active-duty service member in the United States Air Force. These diverse experiences have ingrained in me a unique blend of discipline, adaptability, and a ceaseless commitment to excellence. I\'m a firm believer in continuous learning and am passionate about creating work environments that are innovative, inclusive, and geared towards constant progression. If you\'re interested in discussing onboarding strategies, customer care operations, or just looking to network, feel free to reach out! Let\'s connect. Contact Info: J••••••••@gmail.com

Experience

1. Scaled Onboarding Operations Program Manager

   Stealth

   Oct 2022 — Present · Los Angeles, CA, US

   Oversee large-scale onboarding operations, formulate scalable strategies, and supervise cross-functional teams, resulting in 80% increase in process optimization across multiple departments- Integrate cutting-edge industry methodologies to refine onboarding process, driving efficiency and achieving 95% success rate in new hire readiness and onboarding acceleration- Direct day-to-day operations and lead cross-functional teams, implement operational strategies, and enforce SOPs, leading to 85% increase in performance improvement- Utilize data analytics for identifying operational improvements and effectively manage resources, leading to substantial cost savings and productivity boosts- Establish robust governance frameworks for programs and maintain strong relationships with external vendors, ensuring seamless execution, risk mitigation, and quality performance within defined timelines- Act as catalyst for change, engaging with stakeholders to set clear goals, communicate progress, and build a culture that thrives on continuous improvement and customer satisfaction.

Education

• Real Estate University

  California Real Estate Licenses

  2020

• Colorado Technical University

  Bachelor of Science in Business Administration (BSBA)

  2015 — 2018

• Colorado Technical University

  Master of Business Administration - MBA

  2018