Ricky Highland

About Ricky Highland

During the past twenty years, I have experienced success at every turn across the sales landscape; business development, pre-sales, inside sales, channel sales, and outside sales. Currently, with Avalara, I am responsible for managing an account team of eight account managers with the primary focus of growth by up-selling with additional products geared toward their business, retention thru account management and satisfaction while being the customer’s advocate. Previously in my roles with NetApp, a leader in the storage industry, I consistently exceeded sales goals while managing key accounts within the New York Enterprise and Financial-Metro regions. I have worked with and managed named accounts such as; Citigroup, JP Morgan Chase, Datalink Corporation, and Avnet. I have also provided sales support, technical assistance, order management, sales administration, and customer service. My strong communication skills and knowledge in the realm of sales and account management has given me a range of experience that has allowed me to excel at every level of the sales cycle.

Experience

1. Sr Manager, Customer Loyalty-southeast Team

   Avalara

   Jan 2022 — Present · Durham, NC, US

Education

• North Carolina State University

  Bachelor's degree, Mass Communication/Media Studies

  1995 — 2000

Skills

• Sales Operations
• Customer Retention
• Professional Services
• Training
• New Business Development
• Business Alliances
• Team Management
• Nas
• Pre-Sales
• Partner Management
• Vdi
• Disaster Recovery
• Channel Partners
• Data Center
• Lead Generation
• Account Management
• Netapp
• Pricing
• Managed Services
• Salesforce.com
• Sales Enablement
• Virtualization
• Business Development
• Software as a Service (Saas)
• Vmware
• Cisco Technologies
• Enterprise Software
• Saas
• Networking
• Hp
• San
• Customer Relationship Management (Crm)
• Sales
• Email Marketing
• Customer Experience
• Selling
• Channel Sales
• Storage Virtualization
• Solution Selling
• Sales Process