Ricky Farley

About Ricky Farley

As an IT Transformation Leader, I leverage my 25+ years of experience and ITIL certification to design and implement complex IT solutions that improve service management, user experience, and cost efficiency. I coordinate the IT strategic vision and the ServiceNow product roadmap, aligning them with the business requirements and goals. I also manage and support internal and cross-functional teams that focus on developing new technology and process capabilities that use ServiceNow for transformation.My mission is to enable digital transformation and innovation for industry leaders. In my previous roles, I have successfully led large-scale development and critical projects, installed and configured network systems, and resolved technical issues quickly. I have also demonstrated strong project management, leadership, communication, and collaboration skills, working with diverse stakeholders and teams. I am proficient in manufacturing process improvement, IT operations, and ServiceNow architecture and configuration. I am passionate about delivering high-quality IT services and solutions that drive company growth and technical innovation.

Experience

1. Transformational Leader

   BeOne Medicines

   Aug 2025 — Present

   Transformation Leader focused on the strategic vision for the BeOne ServiceNow platform, ensuring it aligns with the organizational goals. Driving the end-to-end platform lifecycle, from planning to optimization, while acting as the primary leader for ServiceNow at BeOne. Collaborating with cross-functional teams, translating enterprise requirements into a detailed execution plan, keeping the platform innovative and effective. Lead the transformation of the ServiceNow platform to meet evolving business needs effectively- Own the platform lifecycle management, ensuring seamless integration across the enterprise landscape- Provided expertise in IT and HR processes to guide design, architecture, and configuration- Continuously monitor industry trends to keep the platform at the forefront of innovation- Led the ServiceNow Center of Excellence (COE) organization, focusing on team leadership, project development and delivery- Built and mentored a team of administrators, architects, developers, process owners and analysts to foster a culture of excellence- Continuously monitored platform performance, identifying areas for improvement and leading optimization efforts- Negotiated contracts and managed vendor relationships to align with organizational goals and budgets - Drive initiatives with stakeholder engagement and organizational change management- Established a continuous improvement process to assess platform usage and implement enhancements based on user feedback- Championed innovation by evaluating and recommending new ServiceNow modules and features to enhance platform capabilities- Developed key metrics and dashboards to track platform performance, user satisfaction, and adoption rates.

Education

• Thayer Leadership

  Organizational Leadership

• University of Maryland Eastern Shore

  Bachelor of Engineering (BE), Electrical Engineering

  1990 — 1994

• The George Washington University

  Master of Science (M.S.), Systems Engineering

  2000 — 2002

Skills

• IT Strategy
• Cmdb
• IT Outsourcing
• Software Project Management
• System Deployment
• Servers
• Itil
• Software Development
• Scrum
• Pmo
• Pmp
• Leadership
• Vmware
• Sharepoint
• Testing
• Hp
• Strategy
• Incident Management
• Itil Certified
• Business Process
• Sql
• Visio
• Service Management
• Integration
• Itil V3 Foundations Certified
• Project Management
• Program Management
• IT Operations
• Requirements Analysis
• Cloud Computing
• Virtualization
• Agile Methodologies
• IT Service Management
• Change Management
• Service Delivery
• Business Analysis
• IT Management
• Configuration Management
• Data Center
• Microsoft Office