Richard Castro
Compliance Professional | Data Analytics | ITSM | CRM
- Role
- Servicenow Riseup Professional Graduate at ServiceNow
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Richard Castro
I help organizations stay compliant, solve problems fast, and build processes that…
Experience
Servicenow Riseup Professional Graduate
Jul 2024 — Present
Adept at navigating ServiceNow interfaces, managing user accounts, roles, and permissions toensure smooth access control and system functionality.Experienced in configuring ServiceNow instances, optimizing Service Catalogs, and streamliningworkflows through Flow Designer automation to enhance operational efficiency.Skilled in data management and report creation, utilizing Performance Analytics to derive actionableinsights that drive data-driven decision-making.Proficient in system maintenance and security compliance, ensuring ITSM modules for incident,problem, and change management are effectively integrated to maintain high service standards.
Education
Purdue University Northwest
Cyber/Electronic Operations and Warfare
Ivy Tech Community College
Cybersecurity System Administration, Computer and Information Systems Security/Information Assurance
Skyline High School
High School Diploma, N/A
1997 — 2001
Skills
- Broadcast
- Visio
- Strategic Planning
- Leadership
- Account Management
- Medical Imaging
- Bilingual - Spanish
- Hospitals
- Microsoft Office
- Editing
- Medical Terminology
- Business Strategy
- Troubleshooting
- Radio
- Social Networking
- Data Entry
- Contract Negotiation
- Advertising
- Digital Video
- Photoshop
- Windows
- Marketing Strategy
- Sales Management
- Marketing
- Microsoft Word
- Team Leadership
- Healthcare
- Hipaa
- System Administration
- Process Improvement
- Negotiation
- Teaching
- Customer Service
- Software Documentation
- Social Media
- Epic Systems
- Emr
- Project Management
- Technical Services
- Social Media Marketing
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