Ricky Carr
- Role
- Technical Support Specialist (Medical Device) at Beckman Coulter Diagnostics
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Ricky Carr
Dependable and experienced service engineer with 8+ years experience. Driven to succeed…
Experience
Technical Support Specialist (Medical Device)
Jul 2021 — Present
Gathers customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary Provides technical support for hardware software, provides exceptional customer service in response to incoming service requests Determines the effective resolution by troubleshooting and analyzing computer system errors of moderate to difficult scope where analysis of situation requires an in-depth evaluation Reviews, prioritizes, documents, follows up and solves customers service requests via phone or e-mail support Collaborates extensively with peers, Engineers, Account Managers, and members of the escalation team to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available for our customers
Education
DeVry University
Bachelor of Science (B.S.), Electronic Engineering & Technology
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