Ricky Patel
Customer Success at MentorcliQ
- Role
- Principal Customer Success Manager at MentorcliQ
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Ricky Patel
I spent years in a business role accepting that this would always be my strength until I…
Experience
Principal Customer Success Manager
Sep 2021 — Present · Atlanta, GA, US
As Principal CSM, I partner with enterprise clients to drive mentoring program success through strategic onboarding, user adoption, and long-term engagement. I work across industries to help organizations achieve measurable outcomes in retention, employee development, and initiatives by leveraging mentoring software.• Lead onboarding strategy and customer success planning for global clients.• Drive adoption through training, enablement, and ongoing success reviews.• Collaborate with executive stakeholders to align mentoring initiatives with business goals.• Serve as trusted advisor on mentoring best practices, program measurement, and long-term ROI.
Skills
- Coaching
- Training
- Microsoft Word
- Microsoft Office
- Budget Management
- Recruiting
- Account Management
- Revenue Analysis
- Management
- Team Building
- Strategic Planning
- Employee Relations
- Leadership
- Business Analysis
- Customer Experience
- Staff Supervision
- Human Resources
- Budgets
- Payroll
- Yield Management
- Payroll Processing
- Human Resources Information Systems (Hris)
- Performance Management
- Opera Pms
- Interviewing
- Cost Control
- Opera Reservation System
- Customer Relationship Management (Crm)
- Pre-Opening
- Food & Beverage
- Customer Service
- Business Process Improvement
- Property Management Systems
- Onboarding
- Talent Management
- Microsoft Excel
- Budgeting
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