Ricky Smith

WORK HISTORY

ABOUT RICKY SMITH

Business Development Manager | ToolstationJune 2025 – PresentRecently appointed to drive business growth and build strategic partnerships at Toolstation. I bring nearly two decades of hands-on retail and trade sector experience, with a proven record of success in sales growth, customer experience, and team leadership. Screwfix Career JourneyJuly 2006 – June 2025Over 19 years of progressive responsibility across various customer-facing and leadership roles within Screwfix, culminating in the role of Trade Business Partner for the West Division. My journey reflects a passion for retail excellence, people development, and delivering exceptional service.Key Roles:Sales Assistant - Where it all startedCustomer Service Supervisor - First step into managementAssistant Store Manager - Climbing the ladder, with a passion to get to store managerStore Manager Trade Business Partner – West DivisionAdditional Responsibilities (Area Support Roles):People ChampionTrade+ ChampionCustomer Service ChampionSales Champion – LFL GrowthSales Champion – Digital GrowthStore Leadership Experience:Successfully managed and supported a diverse portfolio of stores, including:Bicester, Marlborough, Swindon ABC, Swindon West, Chippenham, Oxford Botley, Oxford Cowley, Abingdon, Didcot, Brislington, Avonmouth, and Newbury.Assignments ranged from short-term interventions (4 weeks) to long-term leadership (2+ years), demonstrating my adaptability and strength in stabilising, developing, and growing store performance.Career Highlights: Store Manager of the Year – 2014 & 2018 Excellence Award – Outstanding Customer Service (Chippenham Trade Counter)🥇 Achieved the highest Mystery Shopper score company-wide in 2015 Level 3 Diploma in Retail Management Passionate about:Business development | Customer experience | Operational excellence | Team leadership | Sales growth | People development | Building strong trade relationships