Ricky Fernandez
Customer Success | IT Support
- Role
- Project Coordinator at General Dynamics Mission Systems
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Ricky Fernandez
I’ve spent the past 10+ years at the intersection of technology and customer success, supporting and architecting large IT deployments, Implementation, troubleshooting complex technical issues, and ensuring customers feel supported and confident every step of the way. My work spans from individual end users to Fortune 500 companies, where I’ve managed integrations, improved security and compliance, and optimized collaboration tools like Google Workspace and Microsoft Teams to reduce downtime and improve performance.My goal is always the same: deliver seamless technical solutions that drive results for both the customer and the business, whether that’s leading cross‑functional teams through major platform rollouts, managing mission‑critical escalations, or implementing process improvements that strengthen security and scale operations.I\'m always looking to grow my personal and professional network. Please feel free to reach out to me via Linkedin to connect.
Experience
Project Coordinator
General Dynamics Mission Systems
Oct 2025 — Present
Education
Bunker Hill CC
Associate of Arts and Sciences - AAS, Computer Science
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