Ricky Bridgeman

Head of Application & System Support (Executive Director) @BlueCrest Capital Management

London, GB

Hands on running of the global support function. Leading the department to deliver support to traders across all desks(Rates, Relative Value, Emerging Markets, Equites, Credit, systematic) and users from all support functions (Risk,Product Control, Operations, Liquidity, Investor Relations).• Created a centralised department to handle 1st, 2nd and 3rd line support.• Managing relationships with all departments, particularly senior stakeholders and also vendors/3rd party companies.• Hiring, training, coaching and mentoring the members of the team globally.• Enabled 24x5 support across all business areas.• Managed project to migrate scheduler (Cisco Tidal to BMC Control-M) and on going SME in the new platform.• Implemented a simplified centralised monitoring and alerting framework.• Own DR/BCP testing, patching checks, DLS and bank holiday changes, out of hours maintenance etc, across allcritical systems.• Leading a global department in detecting, investigating and resolving support issues including:• Incorrect or missing PnL, risk, valuation, representation, market and static data, mapping.• Booking errors/issues and interrupted or failed trader flow at all/any points (inc external issues).• Overnight and intraday batch failure, reruns, ad hoc processing.• Users setup, training, advice, justification of data/numbers.• Understanding, logging and escalating system bugs and enhancement requests.• Managing severe issues/outages ensuring appropriate communications and actions.• Acting as production gatekeepers and handling weekly UAT and releases for the most critical systems.

Kingston University

Bachelor of Science (BSc), Computer Science