Rick Valdez

Experience

1. Ecomm Worldwide Solutions Operation Manager, Instant Ink

   HP

   Jan 2020 — Present · Vancouver, WA, US

   HP Instant Ink Worldwide Solutions Operation Manager • Optimize ecomm transaction services realizing year over year savings to date • Resolve international invoicing and tax issues in North America, Europe, and Asia Pacific. • Navigate auditing issues with organizations such as Price, Waterhouse, Cooper and ensure SOX compliance • Develop financial tools and procedures to ensure maximum subscriber revenue • Resolved ecomm issues as Instant Ink grew from 6 million to 12 million subscribers • Develop and implement initiatives to reduce churn • Understand risk assessments from a global perspective • Evaluate legal proposals and work with the HP legal team for guidance and approval • Develop email campaigns to ensure customer retention and increase subscriber base • Worldwide expert authority in delivering 3DS, authentication, authorization, credit card and Direct Debit • Worldwide expert in VAT and Tax ID ecomm administration, submission and management ensuring lower risk and maintaining international government compliance. • Strong relationships with Worldpay, JP Morgan Chase and Verifone for payment processing and clearance

Education

• Cal Poly Humboldt

  Computer Information Systems