Rick Vidaurre

About Rick Vidaurre

Experienced IT Manager with a strong background in operational excellence, service…

Experience

1. Service Manager Americas

   Computacenter

   Nov 2021 — Present

   Responsible for managing budget, forecasting, P&L, best practices and service offerings • Establishes relationships and networks at the senior management to build and maintain customer relationships • Acting as a point of escalation on complex issues and providing appropriate support to peer team members • Manage and implement projects to deliver services that support company objectives • Manages, develops, and coaches staff implementing performance management solutions where required • Manager essential programs and performance metrics to guaranteed Service Level Agreements (SLA)

Education

• Colorado Technical University

  Master of Science (MS), Information Technology

  2004 — 2005

• California State University Fullerton

  Bachelor of Arts (B.A.), Political Science and Public Administration

  1986 — 1990

Skills

• Technical Support
• Vendor Management
• Security Management
• Training
• Incident Management
• Project Planning
• Capacity Management
• IT Operations Management
• Business Process Improvement
• Readiness Management
• Sox Compliancy
• Knowledge Management
• Information Technology
• Continuous Improvement
• Customer Relationship Management (Crm)
• Itil
• Customer Service
• Project Management
• Employee Self Service
• Help Desk Support
• IT Strategy
• Security
• IT Operations
• Crm
• Management
• Performance Metrics
• Windows
• Risk Metrics
• IT Service Management
• Strategic Planning
• Linux
• Leadership
• Process Improvement
• Service Desk