Rickson Fernandes
Sales Operations | CRM Implementation | Process Optimization | Revenue Enablement
- Role
- Business Development and Client Relationship Manager at Silver Brook Learning Center
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rickson Fernandes
Sales Operations professional with 10+ years of experience across sales strategy, CRM…
Experience
Business Development and Client Relationship Manager
Jul 2022 — Present · Mumbai, IN
Led the implementation of Zoho CRM, integrating lead tracking, email workflows, and pipeline visibility across the sales teamDeveloped and documented sales processes and SOPs, improving response times and conversion ratesManaged a 5-member sales team, conducting weekly reviews, performance tracking, and coaching sessionsBuilt reports and dashboards for leadership to track sales metrics, campaign effectiveness, and forecastingInitiated new lines of business including e-learning and digital content solutions, contributing to revenue diversificationUtilized Seamless.ai, LinkedIn Sales Navigator, and Zoho automation to drive targeted B2B lead generation
Education
Gokhale Edcuation Societys H.P.T.Arts & R.Y.K.Science College, Vidyanagar, Nashik 422005
Bachelor of Science - BS, Computer Science
2010 — 2013
Divyadaan Salesian Institute of Philosophy
Bachelors in Philosphy, Philosophy
2006 — 2008
St. Dominic Savio High School
SSC, SSC
1990 — 2002
Don Bosco High School and Junior College Lonavala
HSC, Science
2002 — 2004
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