Rick Searcy

About Rick Searcy

Sr. Customer Success Manager, Responsible for all aspects of managing the relationship…

Experience

1. Senior Customer Success Manager

   Rockwell Automation

   Jan 2015 — Present · Troy, MI, US

   Building and maintaining strong customer relationships with an assigned client base in order to facilitate a positive and productive long-term relationship and ensure customer loyalty. Razor sharp focus on continued solution optimization, with the underlying intent of improving customer usage, through use of best-practices and metrics analysis. Promote good working relationships with other internal constituencies including, new system sales, support, marketing, customizations, education, implementation consulting, and other resources as needed to support cooperative working relationships. Work with marketing to construct and communicate package offerings and/or promotions in the appropriate manner to the installed base. Also responsible for up-sell and cross-sell in existing accounts with the goal of Enterprise Deployment of an integrated suite of products using the Challenger sales methodology.Plex Systems is the Manufacturing Cloud, delivering industry-leading ERP and manufacturing automation to nearly 400 companies across multiple industries including aerospace and defense, food and beverage and motor vehicles. Plex pioneered Cloud solutions for the shop floor, connecting suppliers, machines, people, systems and customers with capabilities that are easy to configure, deliver continuous innovation, and reduce IT costs.

Education

• University of Florida

  Bachelor of Science (BS)

Skills

• Plastics Industry
• Partner Management
• Sales Presentations
• Pre-Sales
• Qualifying Prospects
• Jde One World
• Channel Partners
• Multiple Listing Service
• Customer Relationship Management (Crm)
• Business Development
• Software as a Service (Saas)
• Knowledge Management
• Direct Sales
• Management
• Sales Prospecting
• Software Industry
• C-Level Relationships
• Complex Sales
• Saas
• Enterprise Technology Sales
• Go-to-Market Strategy
• Executive Management
• Property & Casualty Insurance
• Solution Selling
• Sales Operations
• Customer Retention
• Professional Services
• C-Level Sales
• B2b
• The Challenger Sale
• Consultative Selling
• Software Quality Assurance
• Lead Generation
• Sales
• Enterprise Resource Planning (Erp)
• Software Implementation
• Enterprise Solution Sales
• Consultative Sales Professional
• Process Manufacturing
• Erp Software