Rick Salone

About Rick Salone

Rick Salone is a highly qualified Senior Field Service Engineer with over 25 years of…

Experience

1. Field Service Engineer Group Lead

   Bayer

   Dec 2015 — Present · Dayton, OH, US

   Provide on-site field service support by performing predictive maintenance, troubleshooting, repair, and installation of Bayer Healthcare’s MEDRAD power injection systems in Computed Tomography (CT), Magnetic Resonance Imaging (MRI), and X-Ray environments. Maintain and service multi-vendor radiology equipment at hospitals in response to assigned service calls within established service level agreement timeframes. Provide device performance monitoring software to help customers optimize technology investment. • Improve customer satisfaction and maintain strong customer relations measured by customer satisfaction surveys• Demonstrates strong decision making, time and task management, and inventory management skills. Work independently and escalate problems to next support level.• Sells and promotes service programs and offerings to a range of customers that consist of equipment end users, medical facility management, and Original Equipment Manufacturer (OEM) partners (GE, Philips, Siemens and Toshiba) throughout an assigned territory.• Led workgroup in revenue production for billable service calls, maintenance contracts and equipment installations• Demonstrates a high level of teamwork with a focus on driving results and building trust; willingness to assist with workload in surrounding territories

Education

• ITT Technical Institute-Dayton

  Associate's degree, Electrical and Electronics Engineering

  1982 — 1984

Skills

• Inventory Management
• Six Sigma
• Microsoft Office
• Sales
• Software Installation
• Budgets
• Security
• Strong Mechanical Aptitude
• Selling
• Project Management
• Network Administration
• Public Speaking
• Project Planning
• Relocation
• Troubleshooting
• Specialize in Data Storage & Security Systems
• Investment Properties
• Data Center
• Team Leadership
• Customer Service
• Repair/Install Large Format Printers
• Capital Equipment Sales
• Software Documentation
• Requirements Analysis
• Team Building
• Management
• Networking
• Repair/Install Graphic Communication Devices
• System Administration
• Online Advertising
• Repair/Install Check Sorters
• Leadership
• Program Management
• Visio
• Process Improvement
• Field Service
• Training
• Repair/Install High Speed Scanners
• New Business Development
• Microsoft Excel