Rick Moore
Senior Support Account Manager
- Role
- Senior Support Account Manager at NetApp
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Rick Moore
Energetic, results-centric leader with over 27 years of experience in enterprise IT…
Experience
Senior Support Account Manager
Jan 2007 — Present · Raleigh-Durham, NC, US
Built and maintained long-term relationships with enterprise customers, serving as a trusted advisor to key decision-makers.· Managed multiple customers in the Critical Accounts Program, restoring healthy support relationships and technical environments.· Partnered with internal sales, support, and engineering teams to align solutions and support with customer business goals.· Lead cross-functional efforts across Verizon’s 50+ business units, delivering technical and strategic reviews to executives.· Consistently exceeded customer satisfaction targets and contributed to multi-million-dollar account growth.
Education
Embry-Riddle Aeronautical University
Aeronautical Engineering
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