Rick Lanigan
Sr. Director, John Hancock
- Role
- Sr Director, Life Insurance and Long Term Care Operations at John Hancock
- Location
- Portsmouth, NH, US
- LinkedIn followers
- 500 followers
About Rick Lanigan
Brokerage and retirement industry professional with extensive experience focused on business growth and compliance oversight. Built new business and product lines to assist advisors, plan sponsors, participants, and retail clients achieve their retirement goals. Extensive operations and conversion experience with Pershing and National Financial- Strong track record in new business development, product development, strategic planning, relationship building, sales, negotiations, finance and operations- Built profitable brokerage business and packaged for sale to TD Ameritrade- Proven track record of supervisory oversight for broker dealer business to ensure regulatory compliance- Dedicated professional who provides strong leadership and management skills aimed at growing business- FINRA Series 4, 7, 8, 24, 53, 55, 63 and 65.
Experience
Sr Director, Life Insurance and Long Term Care Operations
Jan 2019 — Present · Portsmouth, NH, US
Responsible for the oversight of US and Offshore Contact Center servicing John Hancock agents and clients. Staff includes Management, Quality, and Specialty groups. Led projects to roll out new technology to improve client service including Amazon Web Services (AWS), Salesforce, and Medallia. Partner with Product and Operations to develop new offerings and delivery models to enhance client experience. Responsible for all audit related activities for client services.
Skills
- Series 53
- Brokerage
- Compliance
- Series 65
- Business Relationship Management
- Series 4
- 401k
- Series 24
- Securities Regulation
- Securities
- Investments
- Investment Management
- Corporate Benefits
- Retirement
- Strategic Sales
- Financial Risk
- Asset Management
- Internal Audit
- Management
- Training
- Asset Managment
- Retirement Planning
- Finra
- Series 63
- Investment Advisory
- External Audit
- Series 55
- Options
- Asset Allocation
- Risk Management
- 401k Rollovers
- Project Management
- Series 7
- Trading
- Financial Services
- Defined Contribution
- Series 8
- Operations Management
- Sales Management
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