Rick Kirkham
Founder & Managing Director @Customer Touch Point
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WORK HISTORY
Founder & Managing Director @Customer Touch Point
Chester, GB
I am responsible for the strategic direction of Customer Touch Point, providing oversight on all projects plus delivery on some. Customer Touch Point specialises in long-term and instant impact customer experience solutions for organisations worldwide, providing the tools and support they need to deliver effortless customer experiences. Our solutions include customer feedback software, customer journey mapping, telephony & IVR and multi-channel technology tools such as live chat, SMS, email, social media monitoring and dynamic FAQs.
EDUCATION
University of London
BSc (Hons) Urban Studies
SKILLS
ABOUT RICK KIRKHAM
I set up Customer Touch over eight years ago with one goal in mind – to share my knowledge, experience and passion for CX, so that businesses could deliver effortless experiences to their customers. For a long time, I worked in customer contact environments that just didn’t work well enough for the customer – causing frustration, confusion and ultimately lost business. I knew there had to be a different way. It was then that I founded the business, and our Engage-to-Influence™ methodology, which sits at the heart of everything we do.Today, we offer CX consulting and technology solutions, right across the customer journey, partnering with some of the most exciting CX tech brands in the business. I’m really proud of where we’ve come, and the businesses we’re working with.When I’m not talking all things CX, I love to spend time with my family, walking in the Welsh hills, going out on the sea and sometimes cooking what I manage to catch. If you’d like to find out more, let’s connect or drop me an email at r•••@customertouchpoint.co.uk#EffortlessCustomerExperience #CXStrategy #CustomerContact
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