Rick Jones
CX Architect @ Waterfield Tech | Generative AI, Self-Service Solutions
- Role
- Cx Architect at Waterfield Tech
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Rick Jones
An experienced Solutions Advisor who specializes in understanding our customers\' business…
Experience
Cx Architect
Apr 2022 — Present
Waterfield Tech is and organization of experts, innovators, and partners, 100% focused on contact center and customer engagement. If it improves customer engagement, we do it. From strategic vision and planning to implementation and management. Every technology, every platform, across the entire contact center operations.As a CX Architect, my role is to understand our customers business and technical requirements, and to recommend and apply the right solutions to help them reach their identified growth and experience outcomes.
Education
Franklin University
Bachelor of Science - BS
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