Rick Hoem
Artisan Operations Supervisor @Tokio Marine HCC
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WORK HISTORY
Artisan Operations Supervisor @Tokio Marine HCC
Sacramento, CA, US
Promoted to oversee operations for the Artisan Contractors business unit, including business analysis, compliance, and cross-functional coordination. Lead a team of analysts and compliance staff to ensure system integrity, underwriting alignment, and regulatory adherence. Manage resolution of technical issues, oversee surplus lines filings and objections, and support underwriting, IT, and vendor collaboration. Analyze the impact of regulatory changes and develop operational strategies to mitigate risk and enhance efficiency. Deliver timely reporting, support audits and state inquiries, and drive continuous improvement in process, communication, and execution.Additionally, Rick serves alongside leaders across the company as a Data Champion for the TMHCC Data Strategy & Analytics team, as well as an Innovation Ambassador for the TMHCC Business Innovation team. A current participant in the Foundations in Leadership Workshop with TMHCC, Rick completed the TMNAS Emerging Leaders Program in 2024 and continues to serve the ELP community as a mentor.
EDUCATION
Willamette University
Bachelor's degree
SKILLS
ABOUT RICK HOEM
Rick Hoem is an experienced insurance operations leader with a strong background in business analysis, compliance, and process improvement. As Artisan Operations Supervisor at Tokio Marine HCC, Rick oversees the operations of the Artisan Contractors business unit, managing a team responsible for regulatory compliance, technical issue resolution, and operational reporting. He partners closely with underwriting, IT, and other departments to ensure systems align with business goals and regulatory standards. Rick’s work includes surplus lines filings, state regulatory responses, and driving continuous improvement across underwriting and operational workflows.Prior to this role, Rick served as a Business Operations Analyst, where he developed reporting tools, reviewed claims trends, prepared rate and form filings, and implemented new procedures to enhance accuracy and efficiency. He also spent two years as a Regional Marketing Representative and Underwriter, specializing in helping brokers quote and bind general liability policies for artisan contractors through the company’s proprietary portal, ArtisanEdge.com.Rick’s career also includes time away from the corporate world to support and homeschool his children following a family loss. During that period, he built a home studio and pursued voiceover work, combining technical skills with creative interests.His broader professional background includes roles as a Commercial Insurance Agent, Vice President of Sales, Life Insurance Specialist, and Financial Advisor—experience that contributes to his well-rounded, customer-centric approach to leadership and operations.Rick is known for his resilience, adaptability, and commitment to both professional and personal growth. His ability to build trust, strengthen collaboration, and champion meaningful process improvement makes him a valuable asset to any organization.
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