Richard Gertler

About Richard Gertler

42 years Retail Travel Industry experience 30 years Travel Management 37 years Coaching 35 years Training and Development 19 years Travel Agency Owner 2 years Visa, Passport, and Laissez Passer processing 2 years Real Estate sales 31 years Amadeus/SystemOne Global Distribution Systems 7 years Travelport (Apollo, Galileo, WorldSpan) Central Reservations Systems 28 years Sabre Airline Reservation System Specialty Training 2009 Certified Travel Associate The Travel Institute Time Management Training The Travel Institute LGBTQI Travel Certified Specialist 2009 and 2016 Leadership Training (consisting of : Essential Skills of Leadership, Essential Skills of Communicating, Essential Skills of Delegating, Developing Performance Goals and Standards, Providing Performance Feedback and Effective Discipline, Diversity in the Workplace, Valuing Others, Ethics in the Workplace, Effective Presentation Skills) Vital Learning 1997, Amadeus Global Distribution System Continental-United Airlines Training Center, Houston, Texas 1983, SystemOne® Direct Access Reservations System Eastern Airlines Training Center, Atlanta, Georgia 1980, Sabre® Airline Reservation System American Airlines Training Facility, Arlington, Texas 1979, Domestic Airline Tariff Trans World Academy, Overland Park, Kansas 1979, International Airline Tariff, Pricing and Ticketing Pan American World Airways Training Center, Miami, Florida 1977, Data Processing CS/TA Computer Training Center, NASA Greenbelt, Maryland Specialties: Associate Coaching, Training and Development GLBT Leisure Travel Sales Travel Marketing and Sales Travel Automation and Support

Experience

1. Global Trainer

   Traveller

   Dec 2014 — Present · New York, NY, US

   Corporate, Leisure, and Leadership Skills Training

Education

• Prince George's Community College

  AA Degree

  1975 — 1976

• Frostburg State University

  Secondary Education and Teaching

  1973 — 1975

Skills

• Customer Service
• Employee Training
• Organizational Development
• Budgets
• Time Management
• Problem Solving
• Training
• Tourism
• Incentives
• Outlook
• Powerpoint
• Team Building
• Hospitality
• Travel Planning
• Employee Benefits
• Ticketing
• Public Speaking
• Business Travel
• Trade Shows
• Coaching
• Hotels
• Microsoft Office
• Call Centers
• Event Management
• Excel
• Customer Relations
• Business Development
• Leisure Travel
• Team Leadership
• Customer Retention
• Management
• Leadership Development
• Cruises
• Amadeus
• Voice Over
• Customer Satisfaction
• Marketing
• Vacation
• Selling
• Human Resources