Rickey Griffey

Experienced Director

Role: Director of Contact Center Operations at Contractor In Charge
Location: Detroit, MI, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Rickey Griffey

I am a seasoned operations management expert.

Experience

Director of Contact Center Operations
Contractor In Charge
Mar 2026 — Present · Romulus, MI, US

Skills

Sales Operations
Customer Retention
Customer Service
Performance Management
Crm
Employee Training
Strategic Planning
Customer Experience
Outsourcing
Leadership
Workforce Management
Customer Relationship Management (Crm)
Sales
Call Centers
Operations Management
Team Management
Coaching
Contact Centers
Process Improvement
Training
Customer Satisfaction
Call Center Development
New Business Development
Sales Management
Program Management
Account Management
Call Center Start-Up
Management
Team Building
Quality Assurance
Bpo
Team Leadership
Telecommunications
Analysis
Lead Generation
Vendor Management
Quality Management
Telemarketing

Contact information

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Work email
•••••@contractorincharge.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Contractor In Charge

Administrative and Support Services · 51 employees · Founded 2016 · Tampa, Florida, United States

💡Old-Fashioned Service. Cutting-Edge Technology. Total Business Control. At Contractor In Charge, we help HVAC, plumbing, and electrical businesses take charge of their operations by combining trusted, old-fashioned service with cutting-edge technology. From full-service bookkeeping and financial management to 24/7 live call answering and job scheduling, we ensure every part of your business runs efficiently—so you can focus on what you do best. We don’t just help you book more jobs—we help you keep more of your money. Our expert accounting and advisory services give you the financial clarity to increase profitability, reduce waste, and make smarter business decisions. 🚀 Why Choose Us? ✔️ Complete Financial & Accounting Solutions – Know your numbers, grow your business ✔️ Live, US-Based CSR Support – Real people, real conversations, real customer care ✔️ Direct Scheduling in Your Software – No rework, no lost leads, no headaches ✔️ Scalable Rollover Services – Handle peak seasons & overflow calls with ease ✔️ HVAC, Plumbing & Electrical Specialists – We know your industry inside and out ✔️ Technology-Driven, Service-Focused – The best of automation and human expertise ✔️ Proven Revenue Growth – Our clients see an average 15% increase in booked jobs ✔️Service Titan Certified Account Experts 💰 Every Call. Every Dollar. Every Decision—Working for You. With increasing labor shortages, seasonal demand spikes, and rising customer expectations, home service businesses can’t afford to miss calls, mismanage their schedules, or lose track of their finances. That’s why we provide a full-service solution—ensuring your calls get answered, appointments get booked, invoices get paid, and your business stays profitable. 🔗 Take Control of Your Business Today! Learn how Contractor In Charge can help you grow. Visit www.contractorincharge.com or message us today.

contractorincharge.com

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About Rickey Griffey

Experience

Director of Contact Center Operations

Skills

Find verified contacts for anyone on LinkedIn