Rick Evans

About Rick Evans

Successful hands-on sales management and client relationship professional who:* Drove 12% increase in customer purchase activity while reducing attrition 24%* Retained 150K members in a 3-year period, representing $10MM in retained revenue with $35MM+ in lifetime value* Converted a $750K pilot into a $9.2MM annual revenue producerTrack record of analyzing business trends to identify key client pain points and developing solutions to eliminate them and meet / exceed quotas. Skilled presenter to all levels of the organization from customer service representatives to C-level executives. Strategic thinker who collaborates with internal resources and the client to break down complex issues in order to improve operational efficiency and deliver cost-effective solutions. Accomplished relationship builder who personifies the company’s Value Proposition though a regular cadence of client interaction, leadership of cross-functional teams, analysis of program data, focus on the P&L and the execution of strategies designed to enhance the Customer Experience.Specialties: Client Relations / Customer Retention / Communications / Cross-sell / Sales Management / Process Optimization / Presentations / CRM

Experience

1. Business Development Manager, Commercial Card Payments

   FNBO

   Aug 2024 — Present · Chicago, IL, US

   Responsible for providing thought-leadership and guidance to FNBO’s Agent Bank Partner’s Treasury Management Officers, Commercial Lenders, their commercial customers and prospects. Responsible for fully understanding the entire spectrum of payment strategies, processes and solutions and effectively articulating the full-suite of benefits of a comprehensive solution set that includes, Treasury Services, Commercial Card/Virtual Card/Integrated Payables, Global Banking and Merchant Services Solutions. Chartered with persuasively articulating the value proposition to prospects and customers when appropriate. Manage the collaboration, education, and technology expertise across the Commercial Payments Organization to ensure all Business Units are always aligned to deliver a superior client experience. Provide payments expertise and guidance to new prospective clients throughout all pre-sales, sales, and client implementation lifecycle experience.

Education

• St. Patrick High School

  Dean's List - High Honors, College preparatory

  1977 — 1981

• St. Gertrude

  N/A, High school prep

  1969 — 1977

• University of Illinois Urbana-Champaign

  B.S., Marketing, Business Administration

  1981 — 1985

Skills

• Powerpoint
• Microsoft Excel
• Call Center
• Process Improvement
• Financial Services
• Crm
• Risk Management
• B2b
• Customer Relations
• Relationship Management
• Direct Marketing
• Cost Reduction
• Cross-Functional Team Leadership
• Problem Solving
• Operations Management
• Team Building
• Forecasting
• Cold Calling
• Sales Management
• Customer Service
• Microsoft Word
• Team Leadership
• Marketing
• Customer Satisfaction
• New Business Development
• Analytics
• Consultative Selling
• Microsoft Office
• Sales
• Excel
• Insurance
• Strategic Planning
• Financial Analysis
• Underwriting
• Account Management
• Outlook
• P&L Management
• Pricing
• Leadership
• Word