Rick Donegan
Strategic Operations Leader | Start-ups and Fortune 500 | SaaS | Digital Health | Data Driven Decision Making | Workforce Management | Customer Experience | People Leader & Builder of Successful Teams
- Role
- Senior Director, Member and Demand Operations at Hinge Health
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Rick Donegan
I’m an operations and workforce management leader focused on building and scaling…
Experience
Senior Director, Member and Demand Operations
Oct 2021 — Present · San Francisco, CA, US
Hinge Health is pioneering the world\'s most patient-centered Digital Musculoskeletal (MSK) Clinic. We reduce MSK pain, opioid use, and surgeries by pairing advanced wearable technology with a comprehensive clinical care team, including doctors of physical therapy, physicians, board-certified health coaches, and more. Available to millions of members, Hinge Health is the #1 Digital MSK Clinic for health plans and employers, including Boeing, Salesforce, and US Foods.Hinge Health has raised $826M to date with offices across San Francisco, Austin, Chicago, Denver, Minneapolis, Portland, Seattle and more. We’re hiring! Join us at hingehealth.com/careersI lead a team of 18+ Workforce Management, New Business Program Management, and Member Facing professionals overseeing 600+ employees across multiple lines of business. We implement leading operational practices to help the organization deliver an exceptional Customer Experience, increase revenue, increase effective yield, and manage margins (COGS).
Education
Joliet Junior College
Associates Degree, Business Administration and Management, General
1998 — 2001
North Central College
Bachelor of Business Administration (B.B.A.), Marketing
2001 — 2004
Skills
- Business Process Improvement
- Outlook
- Forecasting
- Word
- Process Scheduler
- Payroll
- Analysis
- Human Resources
- Microsoft Word
- Project Planning
- Genesys
- Budgets
- Sales
- Avaya
- Excel
- Business Development
- Call Centers
- Data Analysis
- Contact Centers
- Six Sigma
- Operations Management
- Strategic Planning
- Workforce Management
- Salesforce.com
- Iex Total View
- Iex
- Customer Satisfaction
- Microsoft Excel
- Powerpoint
- Call Center
- Organizational Development
- Customer Service
- Outsourcing
- Business Analysis
- Scheduling
- Inventory Management
- Coaching
- Business Strategy
- Customer Relationship Management (Crm)
- Process Improvement
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