Richard Hicks

About Richard Hicks

Are you looking for a versatile business professional with a record of spearheading growth and performance? Does your team need someone to maximize results while ensuring compliance to policies and safety standards? If so, look no further!My name is Richard and throughout my career I have thrived in challenging business environments that require transformational leadership strengths. I specialize in logistics, transportation, supply chain, warehousing, and other business administration settings. What’s more, I always deliver world-class customer service to internal and external stakeholders, including clients, vendors, senior leaders, and business partners. Whether it’s managing fast-paced projects with tight deadlines, improving processes to reduce waste and control costs, or training and developing personnel using coaching best practices – I can deliver. I pride myself on my ability to engage others and accomplish shared goals. I am organized, motivated, and I can adapt to ever-changing environments with poise and precision. Joining a new team, I make it a priority to form meaningful relationships that lead to positive performance, productivity, and profit generation. I am a military veteran with multifaceted experience combined with a commitment to business excellence. Thank you for reviewing my profile. Let’s connect and I will happily share more about my background and achievements and how I can contribute to the success of your organization. Feel free to reach me at 60••••••56 or via email at r••••••••@gmail.com.

Experience

1. Site Manager

   Northwest Trailer Center Inc

   Apr 2024 — Present · Pasco, WA, US

   Site Manager is responsible for overseeing all operations of facility, duties spanning staff supervision, customer service, business management, and compliance. The position requires a blend of hands-on technical expertise and strong administrative, financial, and leadership skills.Core responsibilities:Operational oversight: Manages the day-to-day workflow to ensure all task are completed efficiently, on time, and to high standards. This includes scheduling, allocating resources, and tracking expenses.Team management: Supervises a team of employees. Including delegating tasks, monitoring performance, conducting evaluations, and fostering a safe, productive, team-oriented work environment.Customer relations: Is the primary point of contact for customers, providing estimates, communicating repair options, and ensuring high levels of customer satisfaction.Business management: Drives profitability by monitoring performance metrics, controlling inventory and expenses, and developing long-term growth strategies.Safety and compliance: Enforces company policies and safety procedures ensuring a safe working environment that complies with federal, state, and local regulations, including OSHA and the Department of Transportation (DOT).Technical assistance: Leverages knowledge of trailer systems and repair procedures to assist in diagnosing mechanical issues and performing quality checks on completed work. Essential skills and qualifications:Technical expertise: Thorough knowledge of trailer systems, including brakes, suspension, electrical systems, and structural components. Experience with welding and fabrication.Leadership skills: Proven ability to lead, mentor, and motivate a team.Communication skills: Strong verbal and written communication skills for interacting with customers, vendors, and upper management.Organizational skills: Excellent time management and organizational abilities to handle a high volume of work and manage multiple priorities.

Education

• Reardan High School

  High School Diploma

  1979 — 1982

• U.S. Army

  Certification, Primary Leadership and Development Course

  1988 — 1988

• Central Texas College

  Certificate of Completion, Automotive Service and Repair

  1984 — 1985

• University of Maryland

  Certificate of Completion, Intro to Microsoft

  1986 — 1987