Rick Davis
- Role
- Vice President, North America Customer Support and Services at Sage
- Location
- Sterling, VA, US
- LinkedIn followers
- 500 followers
Experience
Vice President, North America Customer Support and Services
Jan 2018 — Present
Responsible for leading the North American (NA) Customer Support and Services organization comprised of a team of over 300 Sage NA colleagues, plus an additional 75+ offshore contracted BPO analysts, supporting over 200K active customers spanning the small, medium, and enterprise market. Focused on delivering world class customer support experiences, improving customer retention rates and Net Promoter Scores, while transforming the operating model with digitization, enhanced tools, systems, and processes.
Education
Long Island University
M.B.A., Management Information Systems
Hofstra University
B.B.A., Management
Skills
- Product Marketing
- Enterprise Software
- Customer Support
- Salesforce.com
- Leadership
- Outsourcing
- Pre-Sales
- Strategy
- Erp
- Business Intelligence
- Product Management
- Professional Services
- Sales Operations
- Integration
- Software as a Service (Saas)
- Saas
- Crm
- Cross-Functional Team Leadership
- Team Leadership
- Management
- Cloud Computing
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