Rick Broker
Solutions Architect @LinearB
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WORK HISTORY
Solutions Architect @LinearB
Powell, OH, US
Led post-sales technical onboarding and enterprise integrations (Git, Jira, on-prem agents), accelerating customer time-to-value and improving adoption outcomes.* Acted as a senior technical escalation point across Sales, Customer Success, and Engineering, resolving complex platform and integration issues impacting customer success and retention.* Ensured continuity of customer experience by stepping in to own onboarding and customer engagements during team absences or high-risk transitions.* Re-engaged stalled and at-risk customers to clarify onboarding status, reinforce value realization, and realign technical solutions with business goals.* Enabled cross-functional execution by coordinating internal teams, creating and managing technical tickets, and ensuring issues progressed from discovery through resolution.* Partnered with Sales and Solutions peers on technical presentations and customer workshops to support deal progression, expansion, and deeper platform adoption.* Demonstrated operational flexibility and ownership by offering coverage across regions (including EU hours) to support customer growth without additional headcount.
EDUCATION
The Ohio State University
BS CerE, Ceramic Engineering
Columbus State Community College
ME, Mechanical Engineering
SKILLS
ABOUT RICK BROKER
As an experienced professional specializing in DevSecOps, Kubernetes, AI, and Enterprise Architecture, I bring over 25 years of expertise in designing secure, scalable, and innovative solutions. In my role as a Senior Solutions Architect, I focus on integrating security into every stage of the development lifecycle, enabling organizations to achieve operational excellence through DevSecOps practices.My proficiency in Kubernetes has streamlined application deployments, driving the adoption of microservices and improving scalability. Additionally, I have led AI initiatives that transform data into actionable insights, delivering measurable business value while maintaining ethical standards.I excel in aligning technology strategies with business goals, leveraging my Enterprise Architecture expertise to build robust, adaptable systems. Committed to continuous learning, I stay ahead of industry trends to deliver impactful solutions that exceed expectations.
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